Terms & Conditions

Flash Festival 2026 - Terms & Conditions

The below Terms & Conditions govern all Tickets, Accommodations, Transports and other bookings issued for Flash Festival 2026 and the admission to the Venue and should be read in accordance with the FAQ page on our website. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these conditions.

"Event" means the event(s) which you have bought a ticket to attend, Flash Festival Tuscany.

"Promoter" or “Us” for Flash Festival Tuscany means Realise Music Srls. In each case including each respective companies’ subsidiaries, holding companies, any subsidiaries of its holding companies and its agents, contractors, subcontractors, representatives, servants and employees.

"Terms and Conditions" means these terms and conditions.

"Venue" means the site at which the Event takes place, which at the date of these Terms and Conditions is Podere Sant’Apollonia, Via di Castroncello 47, 52043 Castiglion Fiorentino, Arezzo, Italy.

"Ticket" means any valid ticket or wristband which permits You to attend each respective Event or any valid wristband for which You have exchanged Your valid ticket at the Event.

"You" means you as the holder of the Ticket and "Your" shall be read accordingly.

1)  Status of these Terms and Conditions

These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom You are purchasing Tickets.

These Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to this website.

2) Tickets, Times, Refunds, Transfers, Resales and Cancellation

Only customers holding a valid Ticket will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore purchase of Tickets is strictly subject to availability.

Festival Tickets are sold via Flash Festival Tuscany website (Book page). The Festival tickets allow you entry to the festival site for the duration of the event. Festival Tickets do not include accommodations, transports and all other bookings which are sold separately, upon announcement.

The only authorised ticket agent is Easol, Flash Festival’s ticketing platform.

You must retain the Ticket on Your person at all times during the Event.

Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.

The Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe keeping of Your Ticket.

Price and availability information is subject to change without notice.

Tickets are barcoded and each barcode is unique and only allows one entry to the Event. Each ticket will be coded to ensure the relevant number of permitted entries only.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund.

Tickets are sold subject to the Promoter's right to alter or vary the published Event programme which may result in changes to the performance line-up, playing times or any other aspect of the Event. The Promoter reserves all rights in this regard. Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time.

All advertised times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event. A ‘material’ change is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. Changes to performance times, supporting acts and the use of understudies in a theatre performance shall not be considered a material alteration. A material alteration is judged, in our absolute discretion, by reference to the nature and billing of each Event. The Event is judged, in our absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle You to a refund, regardless of their position on the bill.

Refunds should be obtained from the point of purchase, no later than 2 months after the Event.

Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to a refund as set out in these terms and conditions. The total refund for a Ticket shall be the face value of the Ticket purchased (the booking fee will not be refunded). Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket. Where the cancellation takes place part-way through an Event, You may only be entitled to a refund of part of the face price which You paid for the Ticket. No refunds or compensation will be considered for any reason other than as set out in this clause.

Please refer to these terms and conditions for details on how to claim a refund. The point of sale may not make a refund if You fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased the Tickets.

It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s and/or Venue’s website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.

Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to and choose to attend a postponed Event.

Tickets can only be transferrable via your Easol account. the only authorised ticketing platform, Easol. Please contact the Promoter for any queries in this regard.

You are only able to resell or exchange your ticket(s) via our website (Easol platform - our only ticket agent). Any tickets resold or exchanged other than on our website will not be valid. However, we reserve the right not to allow any resale or exchanges on our website at our discretion.

Why? To ensure a secure, clear and reliable resale process. To avoid tickets touting so you won’t be scammed/sold a ticket twice or a fake one!

If we provide a facility for you to resell your ticket(s), you can select on your Easol account to resell one or more tickets of your booking. Your ticket/s will be listed as “Resale: Festival Ticket” and can be purchased at the current selling Tier. If sold, you will receive back the ticket’s face value you paid without the booking fee. Once sold, you will receive an email notification to confirm it has been resold and your refund is processed.

Please keep in mind:

Only the lead booker can resell tickets in a booking;
This option is only valid for full paid Event tickets and not Payment Plan ones (unless they have been fully paid). Your ticket must be fully paid before you can put your ticket(s) up for resale;
The ticket will enter a queueing system. We do not guarantee that the ticket/s will be sold.
Ticket transfer and resale will only be available for a limited period. Details will be on our website.

Easol has partnered with XCover Protection to offer additional protection on your booking. Please contact XCover directly for any queries. You can find the key points and what is/not is covered here: https://www.xcover.com/en/help/partners/easol.

3) Unauthorised Ticket Agents and Touting

Tickets bought from unauthorised agents are not valid and admission will not be granted to the Event with any Ticket bought from unauthorised agents. To be as safe as You can and to avoid obtaining an unauthorised ticket, follow these simple guidelines. Please note that these guidelines are not intended to be an exhaustive list of precautions which You should take to avoid obtaining an unauthorised Ticket.

Do not buy from an unofficial ticket agent. If You are in doubt as to whether or not a ticket agent is authorised, please consult the relevant Event website or contact us in advance of the ticket purchase and we will be happy to assist. You can contact us in respect of the Events as ciao@flashfestivaltuscany.com.

Do not buy from internet auction sites or exchange/buy tickets on websites such as Facebook, Ebay, Viagogo, Gumtree.

Do not buy from another individual or tout, either in advance of, or outside, the Event.

If we are aware that You have bought Tickets anywhere other than from official authorised outlets You will not be granted access to the Event. The Promoter will be unable to assist You if You have bought from an unauthorised source, as we will have no purchase history available for the Ticket.

If You do encounter problems contact Your credit card issuer as soon as possible, also contact Your local trading standards office, and, if You believe a criminal offence has taken place, the police. Please note that touting of tickets for music events or sale of tickets for music events on the secondary market is not currently a criminal offence in many countries but if You are not sure whether a criminal offence has taken place then ask advice first from Your card issuer and local trading standards office.

Occasionally due to genuine circumstances You may find Yourself with a spare Ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a Ticket tout or unauthorised online agency. If You do the Purchaser may not be able to enter the Event (under the Terms and Conditions) for the reasons set out above.  Should this happen, You may find that the purchaser brings a legal claim against You for selling a Ticket which does not permit access to the Event.

We reserve the right to cancel any Ticket booking which we reasonably believe to have been made with a view to resell such Tickets or where the Ticket has been purchased using fraudulent means, such as credit card fraud.

Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to You by our ticket agents and on our website before You make Your booking. We reserve the right to cancel Tickets purchased in excess of this number without prior notice to You of such cancellation.

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject You from, the Venue. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.

4) Age Restrictions

a) All age restrictions set out herein are subject to the terms of the Event licence and therefore are subject to change. We advise that you check in advance of Ticket purchase that the age restrictions set out herein continue to apply.

In order to attend Flash Festival You must be at least 18 years of age – proof of identity and age must be provided in order to obtain entry to the Event. The following ID can be used as proof of age for entering the site: Current Passport, National IDs, Current Driver’s License or Provisional License Valid Citizen Card

Under 18s can attend the event if accompanied by an adult. Any adult accompanying an under 18 must be able to provide an acceptable ID on request. We cannot be responsible for looking after anyone under the age of 18.

5) The Event

The Event is subject to licence.

The Promoter reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter's reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter's security searches; if You breach these Terms; and/or if Your Ticket is void.

If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event.

Warning - Prolonged exposure to loud noise may cause damage to Your hearing.

Please be aware that strobe lighting may be used during certain Events.

The Events operate licensed bars and You need to be over the age of 18 to purchase alcohol at the Events. Please be aware that if we think that You look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol. Valid proof of age: Current Passport, National IDs, Current Driver’s License or Provisional License.

By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation.

If You attend an Event with Your child aged under 18 years You give the foregoing Your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.

Due to legal artist performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens onto the Venue site. You will not be allowed to enter the site if You bring equipment that, at the discretion of our security, infringes on these rules.

Searching is a condition of entry to Flash Festival. The Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter (or relevant venue operator) may cause danger or disruption, be a health and safety risk, not be suitable to be taken into the Event or is one of the items not permitted in the Venue as detailed in these Terms and Conditions.  Anyone found in possession of illegal substances or contraband goods will be refused admission to or ejected from the Venue and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

You shall not bring all or any of the following into the Venue:

Fireworks,
laser pens, laser equipment,
animals,
alcohol,
Your own food and soft drink other than the permitted quantities into the Campsite only,
bottles, cans or glass containers
weapons or any item which the Promoter considers could be used as a weapon (including sharp or pointed objects such as knives),
items with an open flame (e.g. candles, barbeques gas/paraffin lamps, sky lanterns, camp fires, gas fires etc) for all Events which are subject to certain exceptions and
illegal substances.

The Promoter shall be entitled to confiscate any merchandise purchased outside the Venue.

There will be no admission to the Event before the designated opening times on any day of the Event.

You may only leave and then re-enter the Venue if You have a valid Wristband and You may only re-enter on the same day of the Event once You have left (other than for medical reasons, in which case re-admission shall be at the discretion of the Promoter). Otherwise, there shall be no re-admissions or pass-outs of any kind.

You must comply with any and all instructions given to You by the Promoter and/or all Venue stewards and staff at the Event.

All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas.

You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

The Events are about good music, performance and entertainment and the freedom for all to enjoy it. Anti-social behaviour and illegal activities, including use, supply and possession of illegal substances will not be tolerated and You will be ejected from the Venue without refund.

To the extent permitted by law and with Your consent, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event and the Promoter including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request or in which the Promoter reasonably believes You may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter's professional advisors and such other parties as it considers necessary in the administration of its business. The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Promoter by following the unsubscribe link.

Access to the Event festival areas is subject to capacity and the Promoter accepts no liability and will not offer any Ticket refunds if You are unable to attend a specific performance due to the venue or arena being at maximum capacity.

Certain advertised activities are not included in the price of your Ticket, and are subject to an additional fee being payable. You are advised to check the Event website to confirm which events are included in the Ticket price, and visit the Event online shop to purchase tickets for any additional activities you may wish to participate in.

Any lost properties found during the Event will be collected and brought to the Box Office. You should contact a member of the staff on site for further information. Lost items will be kept for 7 days after the Event.

6) Specific Requirements for Access

The Promoter takes the needs of customers with special access requirements very seriously and actively encourages people of all abilities to attend the Event. For this reason, the Promoter offers one free ticket for a personal assistant to accompany a ticket holder with special access requirements. It will be required you to provide valid documentation of your accessibility requirements before issuing the P.A. free ticket. Please contact us at ciao@flashfestivaltuscany.com for any requests and more details of valid identification.

If you have access needs, please contact us as far in advance of the Event as possible. We will be able to advise on the areas and routes available. If you have not notified us of your access requirements in advance we cannot guarantee that we will be able to cater to your needs though we will use reasonable endeavours to do so.

All email and post notifications must be received by the date set out in the respective Accessibility Policies of the Events.

The Accessibility Policies are incorporated into and form a part of these Terms and Conditions.

7) Merchandise

Official merchandise is usually sold only via Flash Festival website or at the merchandise tent inside the Venue. The Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) outside the Venue. You should direct any queries relating to merchandise to the Promoter. Report anyone selling counterfeit goods to the organisers or to the merchandise tent at the Venue.

8) Camping & Accommodation

Camping at Flash Festival is only permitted provided you purchase a camping pass together with a Festival Ticket.  

Check-in and check-out times are stated on the FAQ page. Before arrival, 3 weeks prior, you will be asked to complete the online form via your Easol account providing personal details required at check-in. It is required by Italian law to provide identification document details (such Passport details, nationality, date of birth, etc.) to register with local authorities all campers that stay onsite at the Festival. This information must be provided before Your arrival to facilitate entry process and timings or, if not possible, at the time of your accommodation check-in.

Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. The Promoter reserves the right to re-locate your accommodation to another area of the Venue should weather conditions deem it necessary to do so.

No alcohol is allowed in the campsite and inside the festival. No glass allowed in the campsite and inside the festival.

Gazebos, awnings or trailer tents are not allowed on the campsite.

You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.

We will not be liable for any failure to provide any advertised facilities within the camping area and we shall not be held liable for matters outside of its control, including those which may result in any loss of amenity, for example, where a third party supplier fails to provide utilities on time, or where natural changes to the landscape or where poor weather conditions are experienced.

All items brought to a campsite are brought and left at your own risk. Festival does not take responsibility for any items left behind.

You must follow the recycling system inside the campsite and commit to leave the site like you found it. All rubbish must be removed from Your site and placed inside the dedicated bins provided. You must collect your rubbish at the end of the Festival.

For safety reasons, we will not permit any gas canisters, nitrous oxide, cylinders or petrol cookers or aerosols over 250ml into the campsites, or anywhere on site. Please check with the Promoter before bringing any cooking equipment onsite or using any such cooking equipment.

All campsites are considered unpowered.

No campfires are permitted within the festival or surrounding areas for safety reasons.

No animals permitted anywhere on festival sites (excluding guide dogs or medically authorized assistance dogs - this must be pre-autorized by the Promoter).

Intoxication and drug use will not be tolerated.

Camping noise curfew applies from 2AM to 8AM.

Campers are required to comply with the instructions of the management and security. Management may evict a camper if management deems that the camper presents a safety risk to other people within the festival, or if the camper damages property or interferes with, or cause or permit interference with the safety, reasonable peace, comfort or privacy of any person lawfully within the Venue, or if the camper refuses to follow directions of the Promoter or Security.

Accommodation options will be provided to be booked in advance via Flash Festival website. Customers will be required to provide details and information in advance to support the booking process with the hotel, villa, farmstay chosen.

Accommodation check-in and check-out times follow the hotel, villa and farmstay chosen. Before arrival, 3 weeks prior, you will be asked to complete the online form via your Easol account providing personal details required at check-in. It is required by Italian law to provide identification document details (such Passport details, nationality, date of birth, etc.) to register with local authorities all campers that stay onsite at the Festival. This information must be provided before Your arrival to facilitate entry process and timings or, if not possible, at the time of your accommodation check-in.

Customers are fully responsible for any damages cause to the property. We will not tolerate any unrespectful behaviour and comply with the chosen stay’s rules of conduct. By booking the accommodation via Flash Festival you will agree to the accommodation’s terms and conditions.

9. Liability

You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances unless due to the negligence of the Promoter, its servants or agents; ; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury due to the negligence of the Promoter, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond the Promoter's control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

You agree that the Promoter shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

The Promoter shall not be liable for the acts or omissions of the operators of the Venues, for any personal injury suffered at a Venue (unless due to the act or omissions of the Promoter) or any loss, theft or damage to Your property at a Venue (unless due to the act or omissions of the Promoter).

10) General

To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.

Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights to enforce any term of these Terms and Conditions.

Nothing in these Terms and Conditions and no action taken by You or the Promoter under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.

These Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions.

Realise Music shall not be liable for any damages to you or the property. You will personally take full responsibility for any actions that might cause injury to third parties or damage to property.

Nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.

These Terms and Conditions shall be governed by the laws of Italy and the parties agree to submit to the exclusive jurisdiction of the Courts of Italy.

The above limitation does not apply in case of damages caused by gross negligence or wilful misconduct of the management.

Identification of Business Management Company:

Flash Festival Tuscany is organised and managed by Realise Music S.r.l.s.

VAT: 02286570516

Registered Office: Via Petrarca 41, 52100 Arezzo, Italy

Ciao@flashfestivaltuscany.com

Governing Law:

These Terms and Conditions shall be governed by Italian law.

Alternative Dispute Resolution (ADR)

We inform you that access to the online litigation resolution platform is available through the following link: https://ec.europa.eu/consumers.

However, we recommend that before making any complaint you use our customer support service at ciao@flashfestivaltuscany.com to find an amicable solution to any possible conflict which may arise.